AsiaIndustrial NetNews: Can AI be socially and emotionally capable?
In science fiction movies, there are often “human emotions”RobotGirlfriend” or “computer housekeeper”. In real life, scientists are trying to use artificial intelligence technology to simulate human thinking, establish highly anthropomorphic human-computer interaction, and allow robots to intervene in human social relationships. Even, some people predict In the future, people’s “girlfriends” may evolve into “machine honeys”, and some people will even marry robots.
Wide range of applications
On March 14, Microsoft (Asia) Internet Engineering Academy announced that it will launch a new round of cooperation with Tencent QQ, focusing on the entry of Microsoft Xiaoice into QQ group chat and QQ official account. From the perspective of the industry, this is another attempt by artificial intelligence to stimulate the potential of user interaction on social platforms.
Microsoft Xiaoice is an artificial intelligence companion virtual Robot released by Microsoft (Asia) Internet Engineering Institute. Relying on the real-time emotional decision-making dialogue engine, Microsoft XiaoIce can not only conduct real-time dialogue with users in a humorous and humorous style, but also conduct multi-sensory communication of voice and images. Since its birth in 2014, with Microsoft’s technical advantages in the fields of image recognition, natural speech, big data, neural networks, machine learning and other artificial intelligence and its unique “emotional computing framework”, Microsoft Xiaoice has had tens of millions of users, and With 20 billion human-machine dialogues, it has become the world’s most popular artificial intelligence “beautiful girl”.
Of course, the application of artificial intelligence in the social field is far from as simple as “chatting with others”. For example, in the medical field, a rehabilitation trainer robot for stroke patients will demonstrate training movements for patients, supervise patient movements, provide training quality feedback and improvement suggestions through human-computer interaction, and at the same time encourage and urge patients to strengthen their confidence in rehabilitation. Research shows that humans prefer to interact with robots that have a physical shape and can simulate human interaction. Therefore, once social robots are used in the fields of promoting children’s intellectual development and accompanying patients in rehabilitation and treatment, it will bring unexpected effects.
Huge market space
A study abroad found that people spend an average of 40 minutes a day on the video site “YouTube”, use the social networking site “Facebook” for 35 minutes, and spend 25 minutes on the messaging app Snapchat. According to the “2016 WeChat Data Report” released by Tencent, more than half of users use WeChat for more than 90 minutes a day. The above data show that social network dependence has become a worldwide phenomenon.
In the robot market, the market research company IDC released a forecast report on the “Global Commercial Robot Consumption Guide”, saying that the global robot industry and related services market scale has a compound annual growth rate of 17%, and the industry scale will reach 135.4 billion US dollars in 2019.
Behind the popularity of the social network market and the development of the robot industry, there are huge business opportunities, which also injects a huge impetus for artificial intelligence to intervene in the social field.
Under today’s technological conditions, chatbots can easily achieve anthropomorphic dialogue interactions and complete tasks such as taxis and searches. Social robots are also commonly used in fields such as enterprise virtual customer service.
At the same time, domestic Internet companies such as Baidu are increasing their research and development efforts in the field of artificial intelligence. Although social robot products are far from mature, the market is developing relatively well. For example, the children’s robot “Pudding” has sold more than 100,000 units.
Frequent hidden dangers in the future
“Artificial intelligence + social networking” gives people a huge space for imagination. Some institutions predict that by 2020, one out of every 10 households in the United States will have a robot in it. These robots can not only do all kinds of housework without complaint, but also have a “social” function, play with children and help their owners relieve their worries.
However, the emergence of social robots is not as beautiful as most people imagine, and it also buries many hidden dangers.
The leakage of user privacy will face huge risks. The private information transmitted by social interaction between people is relatively controllable, but as a tool, if artificial intelligence extracts the real emotions of human beings and makes data, it is likely to be accidentally leaked or artificially used. Seriously affect the user’s work and life. In fact, Microsoft Xiaoice once settled in WeChat, but soon after it went online, it was taken offline because a large number of WeChat users were worried about leaking chat content.
At the same time, when the robot has enough “intelligence”, it is difficult for humans to distinguish whether the strangers in the social network are “the same kind”. This phenomenon is already emerging now. A recent study by the University of Southern California claims that those who like and retweet user content on social software may be just bots. Through analysis models, they have detected that as many as 9%-15% of “Twitter” accounts are actually bots. , not real humans. Impersonating a real person with an intelligent robot may be used for false marketing, or even facilitate terrorist propaganda and recruitment by criminals.
“Social bots” are computer programs that automatically control social media accounts. They can act like human users, post on a topic or retweet content from other accounts on the social platform, comment, like, and even subscribe to the content. Participate in online conversations and discussions. Some “social bots” are designed to provide certain types of web services, while others deliberately impersonate human users and act as “navies”.
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