AsiaIndustrial NetNews: A few days ago, Facebook Inc. said that chat on Messenger platformRobotProblems occur, and the actual failure rate is as high as 70%. In the field of VR/AR, Magic Leap has encountered similar problems, and it is reported that its product level is far less than expected. In an effort to quell critical public opinion, Facebook is emphasizing the importance of operating menus, rather than vigorously promoting the interaction model of textless chatbots.
All of this proves that AI-based VR/AR and cognitive technologies still have challenges in computing power and functional management. However, the industry remains optimistic about such development initiatives, and believes that technical barriers will be able to be resolved in the next few years. With this background, we will discuss the three major themes of intelligent and immersive interface design proposed at the IXDA Interaction 17 conference in today’s article.
1.Find the desired balance between focus and freedom
In 2016/2017, the biggest misconception about AI was that people thought they would soon be able to communicate seamlessly with their smart butler Jarvis like Iron Man. Although we can indeed build creative AI applications for specific fields based on the retrieval mechanism and gradually extend them to more directions, in an open environment, general AI with self-thinking ability and output generation ability is still out of reach.
Therefore, identifying the problem and enabling effective communication will be critical. If you want to help your audience understand the purpose of the experience and meet the expectations of the organization and users, you must first ask the development team to set clear success and failure metrics.
The production Robot Meekan is a good example in VentureBeat’s list of the best robots of 2016. Its mission is to help people easily find the right time on the calendar and organize meetings. All users share access to the calendar and build use cases in the Slack environment to organize events.
Such framework mechanisms are also very important in the VR/AR field. Creators can guide the audience’s attention by choosing themes, composition, and timing based on traditional content. Since VR/AR can provide audiences with a 360-degree free browsing environment, its perception depth and time effect will also change.
Immersive content pioneer Gary Hustwit pointed out that Katy Newton has demonstrated through user research in VR environments that the higher the degree of freedom in an immersive environment, the less attention paid to key narrative elements. This means that developers must provide clear visual and auditory cues, coupled with a variety of narrative techniques to effectively guide the audience’s attention.
2.Quality of agency — not quantity — is key to earning trust
. According to Facebook chatbot failure statistics, people often feel bad about low-level AI solutions, and believe that such test-type “puppet” mechanisms can not be of real help. To solve this problem, companies need to design intelligent and immersive experiences with a strong focus on user functionality and expectations.
As a real problem with such flawed proxy bot schemes, Nest and its Auto-Away feature can be seen to be heavily criticized on Reddit. While the service is generally organized, mistakes in day-to-day functionality can quickly cause users to become frustrated and quit using it.
In fact, some experts believe that there is a “design bias” in current machine learning, that is, the relevant solution should not only be responsible for improving the user experience, but also clearly express what it is doing, how it does it, and why it makes such a decision. This raises the following applied ethical issues in the design of robots:
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Are people the root of design or the means of design?
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What if everyone made the choices I was about to make?
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Am I maximizing user satisfaction?
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Should I be happy if our chosen solution becomes the media spotlight of tomorrow?
According to penda Laurel, the key to achieving the right design is to consider the frequency, scope and meaning of user choices. Because the immersive experience is similar to an interactive story, the setting for dramatic swings and climaxes is important. Carrying too many or too few and too frequent selections can create unnecessary errors or burdens on the user, so it is important to deliver content at an optimal pace with sensible selections.
3.Add some “inconvenience” to the design to solve the problem of over-convenience
Today, we live in a world that is becoming more convenient, or overly convenient. People don’t need to click any buttons to order food, Amazon can prepare deliveries in 15 minutes, and banks plan to use devices to run most transactions. And as the speed of decision-making increases, it will become increasingly important to give users some space to consider the consequences carefully.
When the use process is too smooth, what problems will it bring? According to Airbnb’s Steve Seizer, this undermines people’s tolerance and reduces their self-perception. Because of this, savvy designers deliberately introduce meaningful “inconveniences” that encourage users to reflect and become aware of the action itself and its consequences.
In fact, it’s not just a matter of human nature. In economics, an overly convenient user experience can cause so-called external damage—specifically, problems such as excessive consumption, customer alienation, social deterioration, and selfishness. Even at a certain stage of development, the evil AI solution does not even need to attack humans by direct harm – it can continuously recommend various types of junk food to buyers, eventually causing humans to lose their ability to self-select and cause serious health problems.
Therefore, in addition to the convenient use experience, the reflection mechanism in the immersive environment is more important. Because virtual reality experiences tend to make the brain think the situation is actually happening, harnessing it for a more positive impact can be powerful enough to bring about uplifting outcomes such as self-improvement and even passion for life.
Therefore, it is necessary to sacrifice some of the convenience features and instead introduce a reflective process in an immersive environment. Whether it’s chatbots today, or a truly powerful AI solution in the future, this should be taken seriously and can have extremely positive practical implications.
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